Q: What happens after I place my order? How long will it take to arrive?
A: We typically process orders within 24 hours of receiving them. Our items ship from North Carolina and arrive within 2–7 business days, depending on which shipping method was selected. If you have any issues or questions about your order, drop us a line at firstname.lastname@example.org, and we'll respond as soon as we can.
Q: Do you ship to countries outside the US?
A: YES! We now ship to Canada, thanks to this guy named Andrew who really wanted a dopp kit and emailed us to find out if we could expand our shipping zones! (True story.) Shipping to Canada takes 1–3 weeks, and orders are limited to 4 lbs. Some items are not available for Canadian deliveries, and we'll contact you if there's an issue with your order. Orders are subject to applicable taxes and fees imposed by the Canadian Post (up to $9.95 handling fee plus 5–15% tax rate; collection of this fee varies but is the responsibility of the consumer).
Q: Why do you donate to charity? Are you a non-profit?
A: We are not a non-profit organization, but we are genuinely committed to making the world a better place. We are a registered Ltd. Liability Co., but we believe that people are more valuable than profits. As we build Society B, we will continue to invest in ways that make an even greater social impact.
Q: How much do you donate to charity?
A: We donate 10% of our sales (not just profits) to non-profit organizations. For example, if you buy a bag for $100, we donate $10 to the charity you select at checkout. Then we send each charity a check for donations collected on a quarterly basis. Shipping charges and taxes are excluded from donation amounts, as those fees are not profitable line items. It’s worth noting that 10% of our sales is equivalent to 20–100%+ of our profits. And we chose to donate 10% of purchases because it's simple, transparent, impactful, and sustainable for our business.
Q: If I use a promotion code or a discount, will you still donate to charity?
A: Yes, we’ll still donate 10% of your purchase to charity.
Q: How many promotion codes can I use?
A: Our platform allows only one promo code per order.
Q: Which charities do you feature/support?
A: We support charities that are registered 501(c)(3) organizations that operate transparently, efficiently, and for the good of vulnerable or underserved people. We typically feature organizations that benefit people on a national or international level, rather than local charities.
Q: How do you choose which brands to represent in Society B?
A: We look for brands and products that give back or do a whole lot of good. Our brands must give a certain percentage of their sales to charities (and be transparent about it), OR they must have a track record for providing fair trade or fair wage conditions to their makers. Some of our brands are certified B Corporations, and we also work with two brands that are non-profits (BADALA and Krochet Kids intl.). We choose brands that our customers seem to like. So if you want to recommend a product line, tell us about it by clicking here.
Q: Is Society B a Certified B Corporation?
A: Not yet. We plan on applying for certification after 12 months of operation, which is required for full B Corp status. At that time, the fine folks at B Lab will go through our financials as an extra layer of accountability to assure you that we’re doing what we’re claiming. To learn more about the importance of B Corporations or B Lab, please visit www.bcorporation.net.
Q: Is your website secure?
A: Society B uses the latest industry-standard secure sockets layer (SSL) encryption to protect your information. When you checkout of our store (or submit personal information), you will notice a padlock icon in the locked position. This icon will appear in the lower-right corner or upper-right corner of your Internet browser to indicate a secure transaction.
Q: Speaking of personal information, will you sell or give my information to another company or third party?
Q: What’s your goal or purpose?
A: Thank you so much for not asking what our “mission statement” is. Society B’s purpose is to help people do more good when they shop. We connect consumers to good companies and great causes.
Q: Do you have any job openings?
A: Not yet! But stayed tuned, and help us spread the word about Society B!
Q: Are your founders really sisters? They look nothing alike.
A: Yes. Kelli and Lindsay are really sisters. They grew up picking on their little brother, stealing each other’s clothes, and complaining when they had to share a car in high school. (Of course, in retrospect, it only made sense that they shared a car in high school, because they were both in the same activities, and they worked at the same pizza place.)